We understand that you might need to cancel or postpone a service. Whether you are unable to proceed with a project or need to reschedule, we have clear guidelines for managing cancellations.
Standard Service Cancellations: To cancel a service, a request must be submitted at least 2 days before the scheduled service start date.
After Work Commences: If work has already begun on your project or service, cancellations must be requested immediately, and partial fees may apply depending on the progress.
To cancel a service, please follow these steps:
Contact Information: Email us at support@caryode.com or call us at +1 (123) 456-7890.
Provide Details: Please include your service contract number, project name, and cancellation reason. This helps us process your request quickly.
Written Confirmation: After we receive your cancellation request, we will send a confirmation email outlining the next steps.
Before Work Starts: If you cancel before work begins, no cancellation fees will apply, and you will receive a full refund of any payments made.
After Work Starts: If cancellation occurs after work has started, we charge a cancellation fee. This will be based on the percentage of work completed at the time of cancellation. For example:
If 25% of the project is completed, 25% of the total service fee will be non-refundable.
If more than 50% of the project has been completed, 50% of the total service fee will be non-refundable.
Special Circumstances: In certain situations, such as unforeseen circumstances, we may reduce or waive the cancellation fee. Please contact us directly if you believe you are eligible for this.
Refunds for services will be processed based on the work completed up until the cancellation request. We offer:
A partial refund if a service is cancelled after work has started, proportional to the amount of work completed.
Full refund if the cancellation is made prior to any work beginning.
Refunds will be issued to the original payment method and processed within [X] business days.
If you need to reschedule your service rather than cancel it, we’re happy to accommodate that. Please notify us at least [X] days in advance to avoid any cancellation fees. Rescheduling is subject to availability, and any additional costs will be communicated upfront.
We understand that life can be unpredictable, and emergencies happen. If you’re facing a sudden issue that affects your ability to keep your appointment or continue the service, we’ll do our best to accommodate you. Contact us as soon as possible, and we will discuss options for rescheduling or fee waivers.
